A large part of this position involves:
Cultivating close and harmonious relationships with all work providers, customers and colleagues.
Managing telephone calls, emails and customers in person.
Assisting the customer and leading them through the repair process by agreeing repair requirements and arranging bookings.
Carry out ‘vehicle check in’ and ‘check out’ procedure.
Managing loan car use.
Keeping customers informed of job progress and completion date.
Completing all administration paperwork for vehicle repair orders.
Maintaining and updating in house and external management systems accurately and timely.
Managing collection, deliveries and recovery of vehicles.
Maintaining good housekeeping standards and orderly administration of your work.
Handling money; collecting excess or repair payments from the customer and completing daily banking.
The successful candidate will have demonstrable experience in:
Customer handling and satisfaction
Strong teamwork skills
Strong organisational, administrative and multi-tasking skills
Confident and professional communication skills
IT literate and experience with Microsoft Office Packages
Ability to work unsupervised and make decisions
Ability to work to deadlines and targets in a busy environment
This position is the forefront of the department; the candidate must be reliable and presentable.
A full driving licence with less than 6 points.
Desirable but not essential (Full in-house training will be provided):
Candidates with an automotive background or experience in a similar position in the motor trade.
Experience of Autoflow or Power.
Experience working with motor insurance companies
This is a permanent, full time position.
Monday – Friday 8:30am – 5:30pm (a degree of flexibility with hours is required to work overtime)
Saturdays 9:00am – 1:00pm (1:3 on a rota)
30 days holiday including Bank Holidays per annum.
Salary is negotiable depending on experience plus bonus scheme.
Location: Bridgend, South Wales.
Salary: Dependant on experience and qualification
You will be working for a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales.
We have a full time position available in our Accident Repair Centre. This role include all aspects of both driving and cleaning.
The driving role includes the collection and delivery of customer’s cars and replacement vehicles with regards to accident repairs, normally within a 30 mile radius. Candidates must have excellent customer service and a positive disposition to deal with customer requirements and problem solve. Candidates must also have the ability to prioritise their own working day according to the demand of the business and work well without constant supervision.
A HGV qualified driver is desirable due to the recovery aspects of the business as we have our own recovery vehicle to recover un-drivable vehicles (this does not include emergency, roadside recoveries); but this is not essential at this time. There may be an opportunity to gain the required licenses and qualifications if desired, to meet the needs of the business.
The valeting role includes cleaning both customer vehicles and our own replacement vehicles. The successful candidate will ideally have valeting experience although ongoing training and support will be provided. This role will include the use of pressure washers, workshop tools and cleaning materials which requires a person who is conscious of safety procedures and have the ability to understand manufacturer instructions.
The successful candidate will also be required to clean the workshop and clean the spray booth oven.
Other ad hoc duties will be required including covering cleaning and driving for other departments within the business.
Uniform and PPE will be provided.
Candidates must be over the age of 21, for company motor insurance.
The successful candidate will:
Desirable but not essential:
Working Hours: Monday – Friday: 08:30 – 17:00 (a degree of flexibility with hours is required to work overtime / weekends)
We are always searching for new talent to join our team! So even if we don’t have a position for you at the moment, we could possibly have one in the future.
Please send us your CV to email@example.com and tell us which position you would like to be considered for.
Your application will be kept in our system and sent to the relevant manager when they advertise a new role in the future that matches your experience and qualifications.