Our Values

CURRENT VACANCIES AT WATERTON MOTOR GROUP

CV Tech

Waterton Motor Group (formerly known as Bridgend Ford) is a well‑established Ford dealership with a strong reputation for delivering exceptional customer service and high‑quality workmanship. We pride ourselves on our people‑focused culture and our commitment to excellence across all areas of the business. Due to continued growth, we are now looking to recruit a skilled and motivated Commercial Vehicle Technician who has at least 4+ years’ experience to join our Aftersales team. This will involve working with the Ford and Farizon brands, as well as any additional brands introduced by the business.

As a Waterton Motor Group Commercial Vehicle Technician, you will be responsible for the maintenance and repair of vehicles for our customers, ensuring all work is completed to the highest standards. You will play a key role in delivering an outstanding customer experience while contributing positively to business performance.

Your Role Within Waterton Motor Group

To be fully committed to our organisation’s aim of delivering the best customer service in the industry
To communicate and work with integrity, honesty and openness
To build excellent relationships with your team, the manufacturer, and the whole Waterton Motor Group family
To be dedicated to excellence in all areas of business and people management
To contribute positively to the business performance
To celebrate success within your team at every opportunity

Your Role as a Commercial Vehicle Technician will include the following main responsibilities:

General

To test vehicles and diagnose faults as required by the Workshop Controller
To observe, recognise and report on vehicle and component serviceability
To interpret and implement technical service instruction data
To indent for replacement parts and accurately record usage
To recover damaged or defective vehicles when necessary
To keep the work area clean and tidy at all times
To ensure vehicles comply with safety standards when returned to customers, or that faults are reported and recorded on the job card
To provide mentoring and training support to apprentices within the business

Improve Profitability

To achieve manufacturer servicing and repair times
To report current and potential future vehicle faults and servicing requirements
To accurately note and report all components, materials and consumables used

Customer Service and Satisfaction

To protect customers’ vehicles using covers, mats and appropriate equipment
To safeguard customers’ vehicles and contents whilst being repaired or serviced
To thoroughly examine vehicles and report verbally and/or in writing on their general condition, with emphasis on customer safety
To ensure all work carried out meets MOT and manufacturer safety standards
To make maximum use of technical knowledge and skills to achieve effective, economical and safe repairs

Cost Control

To ensure all labour hours and material usage are accurately recorded
To take care to avoid accidental damage to vehicles and components
To minimise wastage of all materials, oils and fluids
To care for all dealership tools and equipment and not misuse them

What We’re Looking For:

Qualified Commercial Vehicle Technician (NVQ Level 3 or equivalent)
Previous experience in a dealership or automotive workshop environment
4+ years experience
Strong diagnostic and problem-solving skills
A professional, reliable and team-focused approach
Commitment to high standards of workmanship and customer service
Full UK driving licence

What We Offer:

We recognise and reward hard work, loyalty and contribution. In addition to a competitive salary, you will benefit from:

Subsidised new vehicle purchase scheme for you and your family
Vehicle maintenance discount
Parts purchasing discount
30 days paid annual leave including Bank Holidays (full-time, pro rata for part-time)
Additional annual leave awarded for length of service
New employee referral scheme
Vehicle purchase referral scheme
Access to professional development and training courses
Free on-site parking
Company pension scheme

Hours & Contract

Permanent, full-time position
Rota averaging 40 hours per week (plus compulsory overtime being 1 in 3 weekends)
8:30am to 5:00pm Monday to Friday (Saturday as overtime)

Salary

£31,000 – £38,000 per annum, dependent on experience and includes bonus and overtime.

Equality & Inclusion

We are an equal opportunity employer and welcome applications from all backgrounds. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.

How to Apply:

Please email your CV to kalisha.greenaway@bridgendford.co.uk. Shortlisted candidates will be contacted for interview.

Job Type: Full-time

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme

Work Location: In person

Are you ready to become our next apprentice? We are always on the lookout for young and ambitious talent to strengthen our workforce, could this be you? Register your interest now.

Can’t find the position that’s right for you? Register your CV

We are always searching for new talent to join our team! So even if we don’t have a position for you at the moment, we could possibly have one in the future.

Please send us your CV to info@bridgendford.co.uk and tell us which position you would like to be considered for.

Your application will be kept in our system and sent to the relevant manager when they advertise a new role in the future that matches your experience and qualifications.

We are a supporter of 'Drive My Career'. Visit the link below to find out more

Drive My Career

If you believe that you would be well suited to our job requirements, please send us your CV using the information provided. We receive large numbers of applications and it may take some time for us to read through them all. If you have not received a response from us within 4 weeks then you have been unsuccessful. All CV’s that we receive will be kept on file for 6 months and then permanently deleted. If you would like to learn more about how we protect your information please take a look at our Privacy Policy which you will find on our website.

Our Values

Our family-run business is well established and committed to business sustainability, ensuring our employees have a stable work environment.

We prioritise a visionary mindset, teamwork, inclusivity and integrity in all our operations. Our employees are cared for and values members of our team.

welcoming
We are a family-run business that welcomes all guests and employees, offering security, consistency and exclusivity
IS Making time for everyone who enters our business Acknowledging others straight away with a smile and eye contact Ensuring the business looks welcoming outside and inside Taking time to find out what someone needs Introducing all new employees to their colleagues and giving them the right induction to the business Open style and approach to customer service and sales	IS NOT Giving a different level of service to different customers Ignoring new people or customers Making it hard for new members of staff to integrate Eye rolling at colleagues and customers when asked something Saying negative slights that marginalise others Forming small groups that exclude others Treating people differently just because they are from another department or a different grade

integrity
We hold each other personally accountable to the highest standards of behaviour including honesty, trustworthiness and commitment in all we do
IS Trusting someone to do what they say they are going to do Keeping promises/your word to yourself and to others Telling the truth Owning up to mistakes/damage caused straight away and learning from it Doing the right thing even when no one’s watching Keeping people informed at all stages of the process/journey and following up	IS NOT Talking about others in meetings or in conversations; spreading rumours Lying or covering up mistakes Taking other employees’ tools/equipment without asking Lack of transparency of information about the business/changes in the business Taking too long to get to the point when giving feedback Failing to do the job to the best of your ability

empathic (caring)
We work hard to create a culture that is trustworthy, supportive and caring for all our employees
IS Treating our employees and guests with care and respect Taking the time to listen and be considerate of different needs Taking responsibility for checking in on colleagues – from their own team and other teams Noticing when someone is struggling and helping Recognising contributions towards the success of the business with thanks and rewards Regular and effective 121’s Concern for safety taken very seriously	IS NOT Treating employees differently Being aggressive to and/or bullying employees Ignoring issues and hoping they will go away Showing favouritism Allowing banter to become hurtful Failing to see the negative consequences of your actions

teamwork
We are inclusive and collaborative and always support one another, ensuring our employees have fun and enjoyment in their day-to-day work
IS Appreciating and helping all team members Getting to know each other as people i.e. team building, socials, shared spaces to build a strong sense of camaraderie Treating everyone the same no matter what department Taking on work even if it does not directly benefit you e.g. from another department Understanding all team member roles and team success factors Trusting you can have a difficult conversation and the team will be ok	IS NOT Looking after yourself at the expense of the team or other departments Putting the team under a lot of pressure at the end of the month Being lazy and leaving the less attractive tasks to someone else Going against the agreed process because it suits you Making fun at someone else’s expense – even if you think it is banter Not picking up tasks when someone is away - no matter the reason for the absence.

visionary
We strive for success of our business for today and tomorrow, driving for bold and pro-active solutions to the challenges and opportunities we face
IS Keeping an open mind and adapting to change, such as tech and strategies Gathering views from all employees when making wider business decisions Keeping staff fully trained so they can embrace future trends Taking advantage of innovative tech to improve the business Keeping everyone focused on one goal and sharing the journey to get there Keeping everyone focused on one goal and sharing the journey to get there	IS NOT Looking backwards and saying ‘we’ve done this before’ Being dismissive of ideas without giving them time to be thought through Keeping information about Ford’s journey restricted Failing to follow through on ideas and process changes when it gets tough Being unwilling to invest in the new i.e. technologies and strategies Doing the same thing and expecting a different result Being part of the problem

Whatever your question or feedback we are here to help, so please feel free to contact us.

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Financial Disclosure

Mistsolar Limited T/A Bridgend Ford is an Appointed Representative of ComplianceTrak Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 914597). ComplianceTrak Ltd’s permissions as a Principal Firm allows Mistsolar Limited T/A Bridgend Ford to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes Ford Credit. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to Ford Credit, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives and which you are eligible for from our panel of lenders. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and Ford Credit may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

Bridgend Ford, Cowbridge Road, Waterton Industrial Estate, Bridgend, United Kingdom, CF31 3BF

Reg Office: Mistsolar Ltd t/a Bridgend Ford Cowbridge Road, Bridgend, CF31 3BF

Reg. Company Number: 1964884

VAT Reg. No. 526 3250 66 GB

FCA Reg. No. 1005401

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CURRENT VACANCIES AT WATERTON MOTOR GROUP

Can’t find the position that’s right for you? Register your CV

Our Values

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