CURRENT VACANCIES AT BRIDGEND FORD

Bridgend Ford Technician

About the role

We have an excellent opportunity available for a motivated Vehicle Technician to join our team at Bridgend Ford.

As a Bridgend Ford Technician, you will join our team of talented vehicle technicians and be responsible for the maintenance and repair work of motor vehicles for our customers. You will also ensure that you deliver an outstanding customer experience.

About you

You must be a qualified Vehicle Technician with a formal qualification in Automotive City & Guilds/ NVQ Level 3 in Light Vehicle Maintenance (or equivalent qualification).

Ideally you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. Diagnostic skills and experience in problem solving are not essential but are desirable.

Don't worry if you are not currently working for Ford, we have the training and facilities to help you make the next big step in your career.

Why Bridgend Ford?

Bridgend Ford is a family-owned business since 1986. We pride ourselves on delivering excellent customer satisfaction along with building Careers for our employees.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme.

To apply please send a copy of your CV to info@bridgendford.co.uk

Warranty Administrator

About the role

We are looking for an experienced Warranty Administrator to join our team providing excellent customer service, support for the service team.

This is a challenging role where attention to detail always is our priority, you'll take the time to:

• Prepare all warranty claims for submission to manufacturers for payment
• Checking and clearing weekly statements and querying any overdue claims not paid or any discrepancies in payments
• Ensuring all documentation falls in line with manufacturers' guidelines
• Preparing invoices and warranty claims accurately in accordance with manufacturers' and departmental standards with regard to claim deals and administration of open time, clocking and job card write-ups;
• Ensuring repair order documentation is fully and correctly completed;
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct;
• Maintaining high standards of control over displaced material returned to manufacturers;
• Accurately reconciling warranty credits and correctly administering discrepancies.

Minimum requirements to apply for the Warranty Administrator Position

• Previous experience within a Warranty Administrator role or Service Advisor is preferred
• The ability to work effectively as an individual but also as part of a growing team
• Motor Trade knowledge
• Motivated with a desire to enhance their knowledge
• An effective communicator with a commitment to providing exceptional levels of customer service
• Experience in Management and manufacture systems

Why Bridgend Ford?

Bridgend Ford is a family-owned business since 1986. We pride ourselves on delivering excellent customer satisfaction along with building Careers for our employees.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme.

To apply please send a copy of your CV to info@bridgendford.co.uk

Product Specialist

Our Car Sales team is looking for Product Specialists to work in a fast-paced environment and strengthen our growing business. In recent months we have set our sights on conquest business which has enabled us to increase our market share in Bridgend, and you will be instrumental in building and maintaining strong relationships with our customers, and showcasing our award-winning range of vehicles.

You will have the following qualities;

• Love dealing with people
• Proven outstanding customer service skills
• Excellent communication
• Confident telephone manner
• Ability to gather and retain information
• Ability to quickly and easily build rapport
• Naturally inquisitive, and excellent at asking questions
• Comfortable and confident with IT
• Motivated self-starter
• Flexible with schedule, working hours based on the needs of the business including weekends
• Organised and structured
• Process-driven
• Excellent timekeeping
• Ability to gel with a team
• Full UK driving licence (no more than 6 points)

As a product specialist you will be responsible for handling customer enquiries generated online and via the phone, within a specific time frame, and converting these enquiries into appointments. During these visits, you will quickly build rapport with our customers by taking a genuine interest in them and asking relevant questions in order to identify their needs and wishes. You will present our fabulous range of vehicles and provide a thorough vehicle presentation and demonstration drive to assist our customers in identifying the correct vehicle for their needs.

You will always strive to provide remarkable customer service and nothing gives you greater satisfaction than delighting our customers through an extraordinary interaction. You will be eager to actively keep up to date your knowledge of our models, specifications, and technology, and will earn the trust of your customers and colleagues by offering guidance, knowledge, tips and training.

In return, we can offer excellent rates of remuneration to the right candidates.

If you have not heard from us within 6 weeks of the date of your application you have been unsuccessful at this time.Text here ...

Commercial Vehicle Sales Executive

We are looking for a self-motivated, results-driven salesperson who thrives on closing deals and winning new business opportunities whilst delivering a first-class customer journey. You must be hardworking and focused. A sales professional, not an order taker. Previous Commercial vehicle sales experience is essential, as is astrong B2B field sales background. You will be motivated and driven with the ability to work on your initiative as well as integrating fully into a successful team.

You will be expected to develop new customers and manage the existing contract base. You are articulate, show you hold customers in high esteem, reliable, honest and trustworthy. You maintain a positive, caring, and calm manner at all times. You must be able to demonstrate how you have built long-lasting and effective customer relationships that benefit both the customer and the business. You need to be target driven and show aspiration to be the best in your field.

You will:

• Be an ambitious, enthusiastic, competitive & results-driven individual, and an asset to an already successful team.
• Have a proven track record of B2B sales development, working within a defined sales process, hitting and exceeding sales targets, with a minimum of 5 years’ experience.
• Have a stable career history.
• Have exemplary people skills, being a good listener with strong empathy, qualifying, negotiation and closing skills. Have a friendly telephone manner with excellent email/keyboard and presentation skills.
• Be committed to achieving and exceeding monthly, quarterly and annual sales targets.
• Be fully FCA accredited with a track record of compliance.
• Have a thorough knowledge of finance packages and a track record in achieving KPIs in financial services and secondary accessories.
• Be confident to make outbound calls and visit potential new customers.
• Provide the highest levels of customer service - understanding the importance of repeat business.
• Have a full, clean driving licence.

Your role will include:

• Sales and promotion of new commercial vehicles in line with dealership and manufacturer standards.
• Confidently build rapport with customers to identify and establish their needs, and promote suitable vehicle features and benefits.
• Qualifying sales enquiries to provide accurate advice on finance packages and in turn quotations.
• Identifying and generating new & existing business opportunities within your region.
• Make personalised video sales presentations & demonstrations.
• Manage your sales administration in an accurate and timely manner from initial enquiry to customer collection.
• Propose & manage finance applications.
• Management of our customer records and diary through our CRM system.
• Deliver outstanding customer service in all aspects of the role. Confidently build rapport with customers to identify and establish their needs, and promote suitable vehicle features and benefits.

Package for the right candidate will include a company vehicle, 30 days holiday per year, and an OTE of £50k +.

To apply please send a copy of your CV to info@bridgendford.co.uk