CURRENT VACANCIES AT BRIDGEND FORD

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Bridgend Ford Workshop Controller

About the role

An excellent opportunity has arisen for a Workshop Controller to join Bridgend Ford.

You will oversee our team of technicians and support team within the service department and deliver a full Aftersales experience to our customers , whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be expected to manage workshop loading, utilisation, efficiency, productivity and quality of work.

You will be an integral member of the Service Team and deliver the very best customer service with clear vision to run an efficient and professional aftersales operation.

This is a full time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop and as such, previous experience in a similar or technical role is essential. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Bridgend Ford?

Bridgend Ford is a family owned business since 1986. We pride ourselves on delivering excellent customer satisfaction along with building Careers for our employees.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme.

Send your CV to info@bridgendford.co.uk

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Panel Beater

We are a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales. We have a full time position available in our Accident Repair Centre as a Panel Beater. We are looking for a qualified panel technician to work alongside our existing team.

Key role and responsibilities of this position involves:

• Operation of body alignment jigs
• Panel straightening and filling
• Replacement of panels
• Welding and bonding of vehicle structure
• Strip & rebuild of trim
• Removing & replacing complete body shell
• Knowledge of repair methods
• Keep accurate list of parts required
• Comply with BS10125 and company procedures
• Comply with health and safety procedures
• Maintain high standards of house-keeping
• Attend training courses when required
• Supporting each other in this busy environment

The successful candidate will have the following characteristics / demonstrable experience:

• Highly competent in all areas of body repair
• Experience working to a high standard at all times
• Possess a flexible approach
• Committed to achieve excellent customer satisfaction
• Positive, professional attitude
• Ability to work unsupervised
• Highly motivated
• Ability to work to deadlines and targets in a busy environment
• Help achieve sales targets
• Attentiveness to safety and quality
• ATA Senior Panel Technician accreditation / willingness to achieve ATA within a reasonable time

Essential:

ATA Senior Panel Technician

NVQ Level 3 or City & Guilds Qualified / suitable experience as a panel technician

A full driving licence with a maximum of 6 points.

Desirable but not essential:

Manufacturer Experience

Ford Trained

Benefits:

• 30 days holiday including Bank Holidays per annum (Jan – Dec allocation)
• Free personal health surveillance annually
• Company pension scheme
• Cycle to work scheme
• Vehicle purchase discounts
• Vehicle maintenance discounts
• Excellent working environment/conditions
• Uniform supplied
• Contribution towards work boots
• Free parking
• Paid rest breaks
• Ford manufacturer training
• Upkeep/achievement of ATA Certification

This is a permanent, full time position.

Immediate start available.

Working hours:

40 hours per week

Monday – Friday: 8:30am – 5:00pm

(A degree of flexibility with hours is required; to work overtime when work demands. This can be on both weekday and weekends)

Salary:

OTE £40,000

Bonus: no sold hours held back.

Overtime paid at time + ½ attended (plus bonus hours sold).

Location:

Accident Repair Centre, Bridgend Ford, Cowbridge Road, Waterton Ind Est CF31 3BF

Send your CV to info@bridgendford.co.uk

Workshop Technician

You will be working for a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales.

We are currently looking for a driven, knowledgeable technician to join our experienced team of commercial technicians within the Service Department; specialising in Ford light commercial vehicles. The successful candidate will be a be a team player who works well under pressure and has a passion for both customer service and keeping up to date with the latest automotive technologies.

The main purpose of this role is to diagnose faults and defects in vehicles presented to the workshop and to undertake with due care, skill and diligence all requisite repairs and replacements where necessary to the industry highest standard.

The successful candidate will:

• be qualified to Level 3 (City & Guilds, NVQ or equivalent)
• have 3+ years of workshop experience
• have the ability to work within given timescales
• be capable of tackling all aspects of vehicle repairs and servicing
• be familiar with current diagnostic equipment
• possess an aptitude of technical skills
• be required to maintain a safe and productive work environment
• own a stocked tool box
• have the ability to communicate with a diverse work group
• have a positive attitude and excellent work ethic
• Hold a Cat C UK / EU Driving Licence with no more than 6 points

Desirable but not essential:

have a sound understanding of vehicle electrics

Working Hours:

Monday – Friday 08:30 – 17:00

Saturday’s (1 in 3) 08:30 – 17:00

Salary: Dependent on experience + bonus

Job Type: Full-time

Send your CV to info@bridgendford.co.uk

Product Specialist

We are a family owned, franchised Ford dealer based in Bridgend, South Wales. As well as catering for Service, Parts, Used car and Commercial vehicle customers, we have a strong New Car Sales team that is looking for Product Specialists to work in a fast-paced environment and strengthen our team. In recent months we have set our sights on conquest business which has enabled us to increase our market share in Bridgend, and you will be instrumental in building and maintaining strong relationships with our customers, and showcasing our award-winning range of vehicles.

You will have the following qualities;

• Love dealing with people
• Outstanding customer service skills
• Excellent communication
• Good telephone manner
• Ability to gather and retain information
• Ability to quickly and easily build rapport
• Excellent at asking questions
• Comfortable and confident with IT
• Motivated self-starter
• Flexible with schedule, working hours based on the needs of the business including weekends
• Organised and structured
• Process driven
• Excellent time keeping
• Ability to gel with a team
• Full UK driving licence (no more than 6 points)

As a product specialist you will be responsible for handling customer enquiries generated online and via the phone, within a specific timeframe, and converting these enquiries into appointments. During these visits you will quickly build rapport with our customers by taking a genuine interest in them, and asking relevant questions in order to identify their needs and wishes. You will present our fabulous range of vehicles and provide a thorough vehicle presentation and demonstration drive to assist our customers in identifying the correct vehicle for their needs.

In return we can offer excellent rates of remuneration to the right candidates.

Job Type: Full-time

Salary: £20,000.00 to £23,000.00 /year

Send your CV to info@bridgendford.co.uk

Mobile Service Van Technician

37.5 hours per week Monday – Friday

Some Saturdays where required. Call outs on a rota basis

Motivated and Enthusiastic Mobile CV Technician/ Mobile Technician / Mobile Mechanic

This is an excellent opportunity for a Mobile CV Technician/ Mobile Technician / Mobile Mechanic Mobile service van technician to join a thriving workshop and be part of a forward-thinking company that looks after their employees.

The Mobile CV Technician/ Mobile Technician / Mobile Mechanic / service van technician role involves:

You will be required to undertake all aspects of maintenance, routine servicing and mechanical inspections along with MOT preparation. Auto Electrical experience would be beneficial but not essential.

We are looking for a Service Van Technician who has detailed experience of commercial vehicles along with Car experience and who also has industry recognised qualifications (City & Guilds or NVQ Level three Ensure all paperwork is completed.

£21,000.00 to £25,000.00 /year

If you are interested in joining our thriving, forward thinking Team here at Bridgend Ford, please send your CV to Rob Hallett (Service Manager) - robert@bridgendford.co.uk

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Customer Service Advisor ARC

We are a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales. We have a full time position available in our Accident Repair Centre as a Customer Service Advisor / Administrator. Our Bodyshop is BS10125, Insurance and Manufacturer approved.

Benefits:

• 30 days holiday including Bank Holidays per annum (Jan – Dec allocation) increased with long service
• Long Service Award Program
• Company pension scheme
• Cycle to work scheme
• Vehicle purchase discounts
• Vehicle maintenance discounts
• Excellent working environment/conditions
• Uniform supplied
• Free parking
• Bonus Scheme
• Ford manufacturer training
• Fantastic long-term career prospects with a growing business

Key role and responsibilities of this position involves:

Cultivating close and harmonious relationships with all work providers, customers and colleagues.

• Managing telephone calls, emails and customers in person.
• Assisting the customer and leading them through the repair process by agreeing repair requirements and arranging bookings.
• Carry out ‘vehicle check in’ and ‘check out’ procedure.
• Managing loan car use.
• Keeping customers informed of job progress and completion date.
• Completing all administration paperwork for vehicle repair orders.
• Maintaining and updating in house and external management systems accurately and timely.
• Managing collection, deliveries and recovery of vehicles.
• Maintaining good housekeeping standards and orderly administration of your work.

Handling money; collecting excess or repair payments from the customer and completing daily banking.

• Reporting to the Bodyshop Manager and Workshop Controller

The successful candidate will have the following characteristics / demonstrable experience:

• A positive and professional attitude

Customer handling and satisfaction

• Strong teamwork skills
• Strong organisational, administrative and multi-tasking skills– capable of planning and prioritising work
• Confident and professional communication skills
• IT literate and experience with Microsoft Office Packages
• Ability to work unsupervised and make decisions

Ability to work to deadlines and targets in a busy environment

• Good interpersonal skills
• Possess a flexible approach
• Highly motivated

Essential:

This position is the forefront of the department; the candidate must be reliable and presentable.

A full driving licence with a maximum of 6 points.

Desirable but not essential: (Full in-house training will be provided):

Candidates with an automotive background or experience in a similar position in the motor trade.

Experience of Autoflow or Power.

Experience working with motor insurance companies

This is a permanent, full time position.

Immediate start available.

Working hours:

Monday – Friday 9:00am – 6:00pm / 8:30am – 5:30pm (a degree of flexibility with hours is required to work overtime)

Saturdays 9:00am – 1:00pm (1:3 on a rota)

30 days holiday including Bank Holidays per annum.

Salary:

£18,500 - £20,000 /year

Salary is negotiable depending on experience plus bonus scheme.

Location:

Accident Repair Centre, Bridgend Ford, Cowbridge Road, Waterton Ind. Est., CF31 3BF

Please send your CV to gemma@bridgendford.co.uk

Please see our website for more vacancies at Bridgend Ford:

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Bodyshop Controller

We are a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales. We have a full time position available in our Accident Repair Centre as a Controller to run our busy bodyshop. Our Bodyshop is BS10125, Insurance and Manufacturer approved.

Candidates should ideally have at least 2 years’ experience within the body repair industry.

We will also consider experienced VDA’s with a view to learn control, and an understanding there will be a job share approach to these positions.

Benefits:

• 30 days holiday including Bank Holidays per annum (Jan – Dec allocation)
• Free personal health surveillance annually
• Company pension scheme
• Cycle to work scheme
• Vehicle purchase discounts
• Vehicle maintenance discounts
• Excellent working environment/conditions
• Uniform supplied
• Contribution towards work boots
• Free parking
• Paid rest breaks
• Ford manufacturer training
• Upkeep/achievement of ATA Certification
• Fantastic long-term career prospects with a growing business

Key role and responsibilities of this position involves:

• Supervising 6 productive and 2 non-productive staff on the shop floor
• Control the day to day operations of the bodyshop
• Ensure jobs are fairly and correctly allocated to the technicians, according to existing skill level and work load
• Quality control of all repairs
• Motivate staff to achieve maximum output
• Ensuring all repairs are completed in a timely, safe and correct manner
• Controlling the flow of the repairs through the workshop to ensure start and completion times are met
• Ensure company and BS10125 procedures are followed
• Reporting to the Bodyshop Manager
• Liaising with the front of house staff to keep customers updated and to manage to workflow
• Ensure all workshop tools and equipment are maintained and in a good working order
• Ensure all staff adhere to health and safety procedures
• Support the team in this busy environment
• Provide estimates

The successful candidate will have the following characteristics / demonstrable experience:

• Previous experience in a similar role
• A positive and professional attitude
• Good interpersonal skills
• The ability to communicate effectively
• Keen eye for details

• Experience with BS10125
• Knowledge of up-to-date repair methods and technology

• Possess a flexible approach
• Highly motivated
• Ability to work to deadlines and targets in a busy environment
• Attentiveness to safety and quality
• The ability to discuss and negotiate agreeable solutions to customer problems
• Experience with Audatex
• Good organisational and administrative skills – capable of planning and prioritising work

Essential:

A full driving licence with a maximum of 6 points.

Experience working in the motor trade or similar industry

Desirable but not essential:

Experienced VDA

ATA VDA

Manufacturer Experience

Dealership Experience

Knowledge of warranty, customer care and goodwill procedures

Ford Trained

Experience with Autoflow bodyshop Management System

This is a permanent, full time position.

Immediate start available.

Working hours:

Monday – Friday: 8:00am – 5:00pm or 8:30am – 5:30pm

Saturday: 9:00am – 1:00pm (rota 1 in 3)

Salary:

£25,000 - £30,000

Competitive salary depending on experience and qualifications PLUS bonus scheme

Location:

Accident Repair Centre, Bridgend Ford, Cowbridge Road, Waterton Ind. Est., CF31 3BF

Please send your CV to info@bridgendford.co.uk

Please see our website for more vacancies at Bridgend Ford

Are you ready to become our next apprentice? We are always on the lookout for young and ambitious talent to strengthen our workforce, could this be you? Register your interest now.

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Can’t find the position that’s right for you? Register your CV

We are always searching for new talent to join our team! So even if we don’t have a position for you at the moment, we could possibly have one in the future.

Please send us your CV to info@bridgendford.co.uk and tell us which position you would like to be considered for.

Your application will be kept in our system and sent to the relevant manager when they advertise a new role in the future that matches your experience and qualifications.

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