CURRENT VACANCIES AT BRIDGEND FORD

Workshop Technician

You will be working for a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales.

We are currently looking for a driven, knowledgeable technician to join our experienced team of commercial technicians within the Service Department; specialising in Ford light commercial vehicles. The successful candidate will be a be a team player who works well under pressure and has a passion for both customer service and keeping up to date with the latest automotive technologies.

The main purpose of this role is to diagnose faults and defects in vehicles presented to the workshop and to undertake with due care, skill and diligence all requisite repairs and replacements where necessary to the industry highest standard.

The successful candidate will:

• be qualified to Level 3 (City & Guilds, NVQ or equivalent)
• have 3+ years of workshop experience
• have the ability to work within given timescales
• be capable of tackling all aspects of vehicle repairs and servicing
• be familiar with current diagnostic equipment
• possess an aptitude of technical skills
• be required to maintain a safe and productive work environment
• own a stocked tool box
• have the ability to communicate with a diverse work group
• have a positive attitude and excellent work ethic
• Hold a Cat C UK / EU Driving Licence with no more than 6 points

Desirable but not essential:

have a sound understanding of vehicle electrics

Working Hours:

Monday – Friday 08:30 – 17:00

Saturday’s (1 in 3) 08:30 – 17:00

Salary: Dependent on experience + bonus

Job Type: Full-time

Send your CV to info@bridgend.co.uk

Customer Service Advisor ARC

We are a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales. We have a full time position available in our Accident Repair Centre as a Customer Service Advisor / Administrator. Our Bodyshop is BS10125, Insurance and Manufacturer approved.

Benefits:

• 30 days holiday including Bank Holidays per annum (Jan – Dec allocation) increased with long service
• Long Service Award Program
• Company pension scheme
• Cycle to work scheme
• Vehicle purchase discounts
• Vehicle maintenance discounts
• Excellent working environment/conditions
• Uniform supplied
• Free parking
• Bonus Scheme
• Ford manufacturer training
• Fantastic long-term career prospects with a growing business

Key role and responsibilities of this position involves:

• Cultivating close and harmonious relationships with all work providers, customers and colleagues.
• Managing telephone calls, emails and customers in person.
• Assisting the customer and leading them through the repair process by agreeing repair requirements and arranging bookings.
• Carry out ‘vehicle check in’ and ‘check out’ procedure.
• Managing loan car use.
• Keeping customers informed of job progress and completion date.
• Completing all administration paperwork for vehicle repair orders.
• Maintaining and updating in house and external management systems accurately and timely.
• Managing collection, deliveries and recovery of vehicles.
• Maintaining good housekeeping standards and orderly administration of your work.
• Handling money; collecting excess or repair payments from the customer and completing daily banking.
• Reporting to the Bodyshop Manager and Workshop Controller

The successful candidate will have the following characteristics / demonstrable experience:

• A positive and professional attitude
• Customer handling and satisfaction
• Strong teamwork skills
• Strong organisational, administrative and multi-tasking skills– capable of planning and prioritising work
• Confident and professional communication skills
• IT literate and experience with Microsoft Office Packages
• Ability to work unsupervised and make decisions
• Ability to work to deadlines and targets in a busy environment
• Good interpersonal skills
• Possess a flexible approach
• Highly motivated

Essential:

• This position is the forefront of the department; the candidate must be reliable and presentable.
• A full driving licence with a maximum of 6 points.
• Desirable but not essential: (Full in-house training will be provided):
• Candidates with an automotive background or experience in a similar position in the motor trade.
• Experience of Autoflow or Power.
• Experience working with motor insurance companies
• This is a permanent, full time position.
• Immediate start available.

Working hours:

Monday – Friday 9:00am – 6:00pm / 8:30am – 5:30pm (a degree of flexibility with hours is required to work overtime)

Saturdays 9:00am – 1:00pm (1:3 on a rota)

30 days holiday including Bank Holidays per annum.

Salary:

£18,500 - £20,000 /year

Salary is negotiable depending on experience plus bonus scheme.

Location:

Accident Repair Centre, Bridgend Ford, Cowbridge Road, Waterton Ind. Est., CF31 3BF

Please send your CV to gemma@bridgendford.co.uk

Product Specialist

We are a family owned, franchised Ford dealer based in Bridgend, South Wales. As well as catering for Service, Parts, Used car and Commercial vehicle customers, we have a strong New Car Sales team that is looking for Product Specialists to work in a fast-paced environment and strengthen our team. In recent months we have set our sights on conquest business which has enabled us to increase our market share in Bridgend, and you will be instrumental in building and maintaining strong relationships with our customers, and showcasing our award-winning range of vehicles.

You will have the following qualities;

• Love dealing with people
• Outstanding customer service skills
• Excellent communication
• Good telephone manner
• Ability to gather and retain information
• Ability to quickly and easily build rapport
• Excellent at asking questions
• Comfortable and confident with IT
• Motivated self-starter
• Flexible with schedule, working hours based on the needs of the business including weekends
• Organised and structured
• Process driven
• Excellent time keeping
• Ability to gel with a team
• Full UK driving licence (no more than 6 points)

As a product specialist you will be responsible for handling customer enquiries generated online and via the phone, within a specific timeframe, and converting these enquiries into appointments. During these visits you will quickly build rapport with our customers by taking a genuine interest in them, and asking relevant questions in order to identify their needs and wishes. You will present our fabulous range of vehicles and provide a thorough vehicle presentation and demonstration drive to assist our customers in identifying the correct vehicle for their needs.

In return we can offer excellent rates of remuneration to the right candidates.

Job Type: Full-time

Salary: £20,000.00 to £23,000.00 /year

Send your CV to info@bridgend.co.uk

Valeter

Bridgend Ford are proud to offer the position of a Vehicle Valeter in a busy main dealership based in Bridgend, South Wales.

The successful applicant must be hard-working, willing to work as part of a team and on their own and work within time scales.

You will be required to work 40 hours per week with the hourly rate ranging dependent on age. Hourly rate meets the national minimum wage.

We offer a generous bonus scheme and we encourage you to achieve higher earnings.

There will be a range of vehicles that will need to have internal and external cleans from small cars to large commercial vehicles.

Job Type: Full-time

Full driving licence essential.

Salary: meets minimum wage + Bonus Scheme

Send your CV to info@bridgend.co.uk

Are you ready to become our next apprentice? We are always on the lookout for young and ambitious talent to strengthen our workforce, could this be you? Register your interest now.

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Can’t find the position that’s right for you? Register your CV

We are always searching for new talent to join our team! So even if we don’t have a position for you at the moment, we could possibly have one in the future.

Please send us your CV to info@bridgendford.co.uk and tell us which position you would like to be considered for.

Your application will be kept in our system and sent to the relevant manager when they advertise a new role in the future that matches your experience and qualifications.

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If you believe that you would be well suited to our job requirements, please send us your CV using the information provided. We receive large numbers of applications and it may take some time for us to read through them all. If you have not received a response from us within 4 weeks then you have been unsuccessful. All CV’s that we receive will be kept on file for 6 months and then permanently deleted. If you would like to learn more about how we protect your information please take a look at our Privacy Policy which you will find on our website.