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In response to several questions and enquiries that we have received over the past days, we have answered some of those most Frequently Asked Questions (FAQs).

Are any departments still open?

Yes, we are open and our services are available!

We continue to operate remotely and are able to discuss any vehicle purchasing with you, as well as providing aftersales support.

If you wish to speak to someone about a new car or van:


• 07946 447111

If you wish to speak to someone about a used car or van:


• 07972 598208

If you wish to speak to someone about Service/repairs:


How has this affected the Motability Scheme?

Because of the Government guidelines in place, Motability have announced that the scheme is currently closed for applications from both new and existing customers.

If you have any further questions regarding Motability, then we recommend visiting the FAQ section of their website.

What happens if I miss my service?

We cannot extend the date by which you must have the vehicle serviced to stay within the warranty guidelines. The current tolerance of one month of scheduled service due date will be suspended during this time. Distance tolerances remain at 1,000 miles.

What happens if my warranty expires while you are lockdown?

Current time limit to complete a warranty repair within 14 days of warranty expiring is suspended during this time.

My MOT has run out, what do I do?

Cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months. This will continue until confirmed otherwise. This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping. Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Driver and Vehicle Standards Agency have issued 2 guides:

guidance on MOTs due before 30 March

guidance on MOTs due from 30 March

Is my vehicle insured without an MOT?

If your MOT is due after 30th March, you have automatically had 6 months exemption. There is nothing to do.

If your MOT was due before 30th March, you must have it carried out; please contact us to arrange this.

Contact your insurance company either by telephone or email, they will advise you on their policy. Look to their website to see if they have issued a statement.

I have a problem with my vehicle finance and struggling to meet the payments. Who can I talk to?

Contact your finance company either by telephone or email, they will be able to advise you what steps to take.

I have a service plan with you, and my vehicle service is due, can I take my vehicle elsewhere?

The Service Plan agreement is with Bridgend Ford therefore not valid at any other repairer. To pre-book your vehicle in email us at

I have a problem with my vehicle, what should I do?

If your vehicle has broken down, please contact your Breakdown Service. Below are our recommended services. If you have Service Activated Roadside Assistance by having service with Bridgend Ford, please contact the Ford Assist line, below.

• The AA 0800 887766

• RAC 0333 2000 999

• Ford Assist: 0203 5644444

If you are an emergency/key worker, we are operating a limited, appointment-only service. Please get in touch if you would like to use this facility at

Why is the service department closed when the government guidelines state garages/MOT centres can stay open?

Whilst some garage services are deemed essential, we have taken the difficult decision to postpone all service department appointments to protect and minimise risk to our customers and staff.

My new vehicle is due for delivery during the current lockdown, when will I be able to collect my vehicle?

We have made the decision to close our dealership completely, and other businesses down the supply chain have also made this decision, this unfortunately means that no new vehicles will be delivered. A member of our sales team will be in contact as soon as the dealership opens again to discuss the next step. Your vehicle has not been cancelled.

Who can I speak to about purchasing a new or used car, or a new or used commercial vehicle?

If you wish to speak to someone about a new car or van:


• 07946 447111

If you wish to speak to someone about a used car or van:


• 07972 598208

While we have answered the common questions received since our decision to close the business for physical visits, If there is anything you need to know please email or reach out via our social channels.